FAQ

Nutrition Warehouse has a very comprehensive price matching program. Click here for More Info.

My Active Rewards is Nutrition Warehouse’s loyalty program, where we get to reward members across all channels. As a My Active Rewards member, you earn 1 point for every $1 spent on products in-store and online. Your points accumulate, and you can use/redeem your points to purchase more of your favourite products across all stores or online. Plus, you get heaps of free swag and are the first to preview all our latest and greatest products and VIP events. We also have the capability to run Bonus Point Promotions, so you have the opportunity to earn more points and, in return, save more. Click the button below for more information.

All online offers and prices are valid for online purchases only and may be different from those in our retail stores.

Specials are our current promotion, and clearance items may contain short-dated stock or items that are being discontinued. We do not accept returns for specials and clearance items unless the product is damaged or if we've sent the wrong item.

No, sorry, but we do offer a free sample with all online orders, simply add an item to your cart that you wish to purchase and another page will appear to make a selection for your free sample.

You can check stock availability online, simply select the size/flavour of the product you are after, then hit the black "Find in a store" button (just beneath the Add to Cart button". If you still need assistance, please Contact Customer Service

You will need to create an online account if you haven't done already. Once you have created an online account this will sync with your in-store account, if the email OR mobile are the same as in-store. If you have any issues please Contact Customer Service.

You can check out our Best Supplements, which were voted by you on the last Supplement Awards!

Head here to find your local store's hours and contact details.

You can check all store details and opening hours here:

Ordering Online is Easy! Just follow these simple steps:

As soon as you submit your order, we will process and ship your order with all possible speed! 99.9% of orders shipped within 24 hours or less!

Credit Cards

Nutrition Warehouse accepts Mastercard, Visa and American Express as well as Debit Credit Cards if your bank allows online purchases with it.

PayPal

PayPal is another checkout method available to online customers of Nutrition Warehouse, the PayPal choice will be available at checkout. You may either create a PayPal account or use an existing PayPal account to complete the transaction.

AfterPay - Online & In-Store

Shake Now. Pay Later! Buy what you want today, pay for it over four equal fortnightly instalments. Use your debit or credit card, get approved instantly.

ZipPay - In Store Only

Buy now and pay later on your in-store purchases with ZipPay. Setting up ZipPay is easy and only takes a few minutes. Simply sign up on the ZipPay website and get approved for up to $1000 within just a few minutes. Schedule payments weekly, fortnightly or monthly, up to you! Please note, ZipPay is only available for in-store purchases.

Direct Deposit / Bank Deposit

To order by Direct Deposit, simply complete the store checkout process then, when asked for payment method select the "Direct Deposit" option for payment method. Complete your order. After your order is confirmed, please deposit funds into our bank account and use your ORDER # as the reference. Without the order number as a reference there may be delays matching payment to the correct order.

BSB - 014701
ACCOUNT # - 4846 40097
REFERENCE - Your Order #

Phone Orders

To order by phone, have your order ready along with your credit card number and expiration date. Then call us on 1300 837 785 anytime between 9AM to 5PM AEST weekdays and we will be happy to help.

Shake Now. Pay Later! Buy what you want online or in-store today, pay for it over four equal fortnightly instalments. Use your debit or credit card, get approved instantly.

Buy now and pay later on your in-store purchases with ZipPay. Setting up ZipPay is easy and only takes a few minutes. Simply sign up on the ZipPay website and get approved for up to $1000 within just a few minutes. Schedule payments weekly, fortnightly or monthly, up to you! Please note, ZipPay is only available for in-store purchases, for online purchases you can pay with AfterPay.

To order by Direct Deposit, simply complete the online store checkout process, then when asked for payment method select the "Direct Deposit" option for payment method. Complete your order. After your order is confirmed, please deposit funds into our bank account and use your ORDER # as the reference. Without the order number as a reference there may be delays matching payment to the correct order.

After submitting your order online, you'll receive an initial confirmation email with your order details. Once your payment clears and despatch information is available, we'll email you an order tracking number and your package should then arrive within 1-2 business days!

Most customers receive their bodybuilding supplements in 1-2 business days! As long as:

If you haven’t found an answer to your question, please call our award-winning Customer Service team on 1 300 837 785. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Queensland Public Holidays.

Yes we do, there is a minimum spend of $99 to use either of these payment methods.

We offer Same Day Dispatch, if you place your order before 3pm Mon-Fri AEST (excluding public holidays & sale periods). Once your order has been dispatched you will receive your tracking details late afternoon on the day, please check your spam folder as the email may have gone there too.

Order confirmations are emailed out shortly after your order is placed. If you don't get that, please check your spam/junk email folders as they can sometimes go there. If you still have issues please Contact Customer Service.

Tracking information is emailed late afternoon on the day of dispatch. If you don't get that one please check your spam/junk email folders as they can sometimes go there. If you still have issues please Contact Customer Service.

No, all our online orders are sent from our Warehouse in the Gold Coast, Queensland.

If your order is over $150 you will have the option to select a free gift OR free shipping. It isn't an automatic free shipping, you will need to scroll down and look for our cartoon Sippy Cup, which is the free shipping option should you wish to select that.

You can either head into a store and ask the team to look up your balance, or call Customer Service on 1300 837 785, or log into your account to view your balance online (if you normally only shop in-store, you will need to create a new online account, then as long as your mobile or email match your store details these will sync up).

No, but we we do use three different couriers to get orders to our customers as quickly as possible, most customers receive their orders within 1-2 business days!

Click & Collect allows you to purchase goods through the Nutrition Warehouse website and pick them up from one of our 100 stores Australia-wide. Simply select a store that is convenient for you and checkout, we will send you an email & SMS letting you know when your order is ready to collect at your selected store. Best of all Click and Collect is a free service, so no shipping or handling charges!

Please note, Click & Collect is currently only available from our Gold Coast Warehouse, we do not offer Click & Collect in our stores yet. We are working on bringing a Click & Collect to all of our stores in the near future.

Absolutely! We have 100 stores Australia wide and you have the option to select your most convenient store location at the product page or checkout.

Delivery anywhere in Australia, for any size order under $150 is a flat rate of $9.95.

If your order totals over $150, then you have the option of Free Delivery (or a Free Gift)!

Most customers receive their bodybuilding supplements in 1-2 business days! As long as:

Please note parcels going to PO Boxes, Parcel Lockers, Locked Bags or Australian Defence Addresses (via Australia Post) and bulky parcels going to WA/NT may take longer than normal deliveries.

If your order weighs more than 5kg or is bulky: Heavy or bulky orders are sent by road. You can use your order tracking number to get an estimate of delivery times to your address via road freight.

If you have used an alternate payment method: Orders payed via Bank Transfers and other methods that do not clear instantly may delay the shipping of your order. To get your bodybuilding supplements as fast as possible, please use Credit Card, PayPal or AfterPay during checkout online. Also, by entering custom delivery instruction on checkout (e.g. please leave parcel at the door), you are taking all responsibility for loss or damage of your order. Nutrition Warehouse will not be liable for any loss that may occur for custom delivery instructions.

You are responsible for ensuring that someone is present to accept delivery. We recommended that you provide your work address for delivery if you won't be home during business hours. Our couriers do not require a signature to leave a parcel. Please ensure you read our terms and conditions before ordering.

We will ship your order with one of three courier services. We choose your courier based on which company will get your order to you the fastest!

You can easily track your order status with the tracking number and courier details provided in your dispatch email. To track your order now please visit the links to our three courier companies tracking pages below:

If your order has not been delivered in the expected time (max. 7 business days), please contact our award-winning Customer Service team Monday – Friday 9.00am-5.00pm AEST on 1 300 837 785 and they will help track down your order as soon as possible.

If you receive the wrong item, your order has been damaged in some way or there was some other issues that you are not happy about, please contact our award-winning Customer Service team Monday – Friday 9.00am-5.00pm AEST on 1 300 837 785 and they will assist you as soon as possible.

* Please make sure you keep the product so we can amend your order issue

Our freight protection covers you for lost or damaged items in transit. If your item is lost or damaged in transit to your shipping address, we will replace and resend your order as soon as we’re aware of the situation. We will require confirmation from the shipping company in question of the status of the order before a replacement will be sent. This is to confirm that your order is not just delayed.

What Freight Protection covers:

Limits Of Freight Protection:

How to Lodge a Freight Protection Claim:

Freight Protection is an optional charge on checkout valued at $2.95. If your order also includes a shipping fee, then this will be on top of our normal $9.95 shipping charge which would equal $12.90 in total.

Freight Protection is an optional add-on and if you have selected this by mistake we are more than happy to refund the cost. Just contact our customer service department and request a refund of your freight protection cost.

No, at this point in time, we are unable to ship outside of Australia.

We offer Same Say Dispatch if you place your order before 3pm AEST Mon-Fri (excluding public holidays & sale periods). However, we ship all our online orders from our Gold Coast Warehouse, actual delivery times will vary, most customers receive their orders within 1-2 Business Days.

If you haven’t found an answer to your question, please call our award-winning Customer Service team on 1 300 837 785. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Queensland Public Holidays.

Here at Nutrition Warehouse, we love to make sure you are completely satisfied with your products and experience. As a result, we have one of the best return policies in the entire supplement industry!

Sure! If you change your mind or simply aren't happy for any reason, you can simply return your unopened product for a full refund within 60 days of purchase. If that was purchased in-store, you need to head back to the original store you purchased and don't forget to bring in your receipt or rewards card. If you ordered online, please get in touch with our Customer Service team on 1 300 837 785 or email us and provide your name, the order number, and the reason for returning the product, and we will provide our return address details to send it back.

If you don't like the taste or performance of your new product for any reason, then simply return your opened product with 5 scoops or less used to any store or our online warehouse, and we will happily exchange or apply a store credit within 30 days of purchase. Don't forget to bring in your receipt or rewards card.

To begin processing any type of return, please contact our Customer Service team on 1 300 837 785 or email us and provide your name, the order number, and the reason for returning the product.

If you haven't found an answer to your question, please call our award-winning Customer Service team on 1 300 837 785. We'll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Queensland Public Holidays.

If eligible for a refund (please see Return Policy just above), refunds can only be issued from the same place of purchase (if ordered online, you must return to our online store, OR if purchased in-store, must return to the original store of purchase). If you would like to exchange or take a store credit, you can return it to any of our stores regardless of where it was originally purchased.

Contact US

Unfortunately no. Our promotional gifts cannot be changed.

No sorry, we don't offer bulk discount prices, however, if you are a Gym/Cafe/Sporting Club or the likes, we do have a wholesale program which you may be eligible for, see more details on that here:

At times Nutrition Warehouse run special offers using coupon codes. Only one coupon code can be used per purchase. To use a coupon or promo code, enter the code on the shopping cart page or on the checkout page during checkout.

We are always on the look out for health and fitness enthusiasts who have a great social media presence and following (min 1K followers), whilst providing insight into their training, nutrition and supplement use.

If you are confident that you offer this and will be a great representation of our brand, please head to our Industry Page and apply here:

We offer a discount program for our Personal Trainers, you can find all the details and application via the following link: