Click & Collect

Click & Collect allows you to order online and pick up your purchase from one of our stores. Select the products you want to purchase, add the products to your cart and go to checkout. During checkout, select Click and Collect as your delivery option.

We will send you an order confirmation email to let you know your order has been received. Once your order is ready, you will receive a "Your order is ready" email confirming your order is ready for pick up.

Once your order is ready, you will receive a "Your order is ready" email confirming your order is ready for pick up at our store.

Your order should be ready to collect on the same day as long as you order was placed by 3PM. Please note that during sales and under rare circumstances there may be order delays due to the volume of orders we receive.

You can collect your order from your selected store after you have received the "Your order is ready" email.

When collecting your order, please proceed to the selected store where a staff member will process your order collection. Please make sure that you bring the following:

• Your order confirmation, in either printed or digital form ("Your order is ready" email)
• Valid photographic identification
*Valid photo ID includes Drivers Licence, Passport, Blind Citizens Card, Proof of Age card or Police, Government or Armed Services identification card.

Once your order is assembled, we’ll send you an email letting you know your order is ready. In the majority of cases, if you order before 3PM then your order should be ready to pickup the same day before 5PM.

* Please note that occasionally during periods of high demand this may not be possible. Any order placed 2 hours before closing or outside of trading hours will be processed the next business day. Please ensure you have received an email confirming your order is ready to be collected before proceeding to store

If you need someone else to pick up your order, simply provide the nominated person with your order confirmation, in either printed or digital form. Make sure they are over 18 and provide valid ID at collection.

All our 100 stores Australia wide offer Click and Collect!

If you wish to cancel or change your order, please contact the customer service team at 1300 837 785 as soon as possible. We can always amend your order when you come to collect it as well.

Click & Collect orders will be kept for 7 days from the day you’ve placed your order. If your order is not picked up within 7 days from the original date of purchase, your order will be refunded and the products returned to shelf.

Please allow 4-7 business days for the refund to show in your account

If your order is not picked up within 7 days from the original date of purchase, your order will be refunded and the products returned to shelf.

Please allow 4-7 business days for the refund to show in your account

There is no additional charge for a click and collect order, you only pay for the products you order.

It can happen that an item in store may be damaged or out of stock and we will only find out when we pick your order. Although this does not happen often, if it does occur our store team will contact you to arrange a refund or replacement item.

If an item is not quite right we will happily exchange or refund the item for you in line with Nutrition Warehouse’s Return Policy. Read more about our Return Policy.

Contact our friendly Customer Service team